IT Support

Job Description

We are seeking a dedicated and tech-savvy individual to join our dynamic team as a Help Desk/IT Support Specialist.
You will play a crucial role in providing IT support to our e-learning customers, college staff, and students.

Responsibilities:
– Provide first-level IT support for hardware, software, learning management systems, and college-specific systems (e.g., campus management software)
– Troubleshoot and resolve technical issues related to computers, networks, and software applications
– Assist users in navigating and utilizing e-learning platforms effectively
– Assist users with technical inquiries and provide guidance on system usage.
– Identify and implement process improvements to enhance IT support efficiency.
– Maintain and update IT documentation and knowledge base
– Maintain computer hardware and software
– Provide remote and on-site technical support as needed

Qualifications:
– Minimum Diploma in Information Technology or a related field
– At least one year of relevant working experience in IT support is preferred
– Strong problem-solving and analytical skills
– Excellent communication and interpersonal skills
– Ability to work independently and as part of a team  
– A passion for technology and a continuous learning mindset

Additional Advantages:
– Certifications in IT support or related fields. (from any learning institutions or platform such as, Coursera, edX, Udemy and fame-meta.com etc.)
– Experience with e-learning platforms and educational technology
– Communicate in Malay, English and Mandarin.